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Client Support Engineer

Summary We are looking for someone who is motivated, professional, and serious about a long-term career in IT. Your primary responsibilities as a Client Support Engineer will be the resolution of client hardware, software, and network issues.  You will need to be able to prioritize issues according to initial scope and impact analysis of an issue. You'll also need to be able to find and implement solutions to complex problems, or determine if other resources are needed. Responsibilities Troubleshoots and resolves technical issues either remotely or at a client site within defined SLAs Participates on Project Teams as assigned Reviews ticketing and monitoring queue for timely assignment and resolution of tickets Checks, validates and updates ticket documentation Provides technical assistance for escalations Appropriately manages expectations of clients and peers Provides on-call 24/7 support after business hours 3 weeks per year   Qualifications This position has three levels of technical expertise that require varying levels of experience. The list below outlines the various skills that we are looking for. Depending on your technical ability, we will determine which the most appropriate level is after interviewing you. Experience supporting the Microsoft operating system environment and web/networked computing environments (Windows Server and Desktop, MS Exchange, Active Directory, Linux/UNIX etc.) Knowledge of Microsoft suite of products (Outlook, Word, Excel PowerPoint, etc.) is required Ability to troubleshoot complex or time sensitive issues and identify solutions Prior experience with help desk ticketing systems and service desk management tools (i.e. Remedy, ServiceNow, Connectwise, Autotask, N-central, Kaseya, etc.) is required High degree of professionalism, attentiveness and communication excellence (both verbal and written) Ability to diplomatically interact and communicate with all levels of an organization Ability to apply proper office management practices and administrative support processes Strong analytical and problem solving skills Ability to remain calm under pressure and work in a fast paced environment Ability to work independently and within a team environment   Compensation & Benefits: Besides your standard fare like health, dental, PTO, etc, you'll also enjoy: Culture, culture, culture! Think: fun events, good beer from our own taps, great snacks (like staff lunches from the grill), amazing people (if you don't like to laugh, don't apply) Dog friendly office! (because what's better than having a furry friend around) Extra-curricular (optional) committees, training classes, and mentorship Employee Ownership 401k Salary: Tiered Levels DOE ranging from $32,000-$80,000
Salary Range: NA
Minimum Qualification
Not Specified years

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