Systems Administrator at VentureWell in Hadley, MA
Role Responsibilities Manages fleet of Apple devices through MDM (macOS, iPadOS, iOS) Configures and manages SaaS (Google Workspace, Slack, Zoom, Okta, BetterCloud), including integrations Manages and maintains cloud and on-premise Linux servers, working with internal and external stakeholders to ensure VentureWell's security posture is maintained at all times Implements and maintains an approved SaaS tool inventory that is visible and transparent to all staff and supports streamlining and reporting on user management and provisioning Triages and vets requests for new software; provides status updates to requestor(s), and documents final decisions. Serves as escalation point for technical end user support and troubleshooting with an emphasis on complex tech support requests focused on SaaS applications, device troubleshooting, and integration server issues Builds relationships with all staff across the organization, checking in regularly to ensure people have what they need and technology is performing as it should Maintains standard operating procedures (SOPs) and documentation on an ongoing basis Stays up to date with new features and product releases; researches and recommends new tools as well as products and services as appropriate to meet user and business needs Assists with planning, prioritization and execution of approved operational initiatives; provides regular status updates to end users and IS team as projects progress Role Requirements 4-5 years experience with macOS and Apple hardware provisioning and troubleshooting; 3-4 years Linux administration experience (Ubuntu, CentOS) Proficient in scripting language (Bash, Python) Deep technical knowledge of SaaS applications, including experience managing Google Workspace, Okta, Slack, and Zoom. Experience managing Airtable a huge plus Experience with information system security principles, networking, and general software management best practices Adept at providing proactive needs assessment and supporting staff remotely, including the ability to conduct root cause analyses, identify appropriate solutions, and implement them High degree of professionalism and confidentiality with sensitive data Strong prioritization, problem solving, diagnosis and troubleshooting skills Network+, Security
certifications preferred but not required Across the board, VentureWell staff:
Are able to succeed and thrive in an environment with competing and changing priorities and tight deadlines Have track records of and ability to build solid, collaborative working relationships; and are strong team players who enjoy a customer service orientation to collaboration Are committed to embedding equity in our internal practices and culture and in our programs in order to live and achieve our mission Bring openness and engagement to personal, professional, and organization-wide learning on race, class, gender, justice, and equity Are curious and committed to issues of environmental sustainability Are self-starters with strong attention to detail and a commitment to delivering high quality work Are active learners who independently learn new tools and work processes quickly Have excellent written and oral communication skills
Salary Range:
$80K -- $100K
Minimum Qualification
Database Administration, Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
certifications preferred but not required Across the board, VentureWell staff:
Are able to succeed and thrive in an environment with competing and changing priorities and tight deadlines Have track records of and ability to build solid, collaborative working relationships; and are strong team players who enjoy a customer service orientation to collaboration Are committed to embedding equity in our internal practices and culture and in our programs in order to live and achieve our mission Bring openness and engagement to personal, professional, and organization-wide learning on race, class, gender, justice, and equity Are curious and committed to issues of environmental sustainability Are self-starters with strong attention to detail and a commitment to delivering high quality work Are active learners who independently learn new tools and work processes quickly Have excellent written and oral communication skills
Salary Range:
$80K -- $100K
Minimum Qualification
Database Administration, Systems Architecture & EngineeringEstimated Salary: $20 to $28 per hour based on qualifications.
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